Maintenance
Why maintenance
To enjoy your roller shutters/roller gates/roller doors/overhead and garage doors for years to come, we recommend a maintenance contract with BRS Holland. Depending on the intensity of use, BRS Holland will adjust your roller shutter/roller gate/roller door/overhead/garage door once or several times a year and inspect it for proper operation, damage, and/or unusual wear. The security value is also assessed during this inspection. We offer maintenance contracts for various brands of roller shutters/roller gates/roller doors/overhead/garage doors.
Is maintenance mandatory?
Yes, according to the harmonized European standard NEN-EN 13241-1, you are required to have your roller shutters serviced annually. Furthermore, if you have a Borg/NCP certificate of completion, you are also required to have maintenance performed at least once a year.
What is done during a maintenance service?
If the security level of your roller shutter is not guaranteed, criminals may gain easier access to your belongings. Therefore, we check whether the roller shutter still meets the original security level. A roller shutter can pose dangerous situations for you, your staff, and your customers if a defect in the operating safety features occurs. The operating safety features and controls are checked for function and any wear and tear. During maintenance, parts are inspected, adjusted, and lubricated if necessary. If parts need to be replaced (due to wear or vandalism), you will be notified. Naturally, every roller shutter is provided with an inspection sticker as proof of the maintenance performed, and an inspection report is prepared.
When will the maintenance take place?
With an annual maintenance agreement, we will agree with you when or in which month(s) the maintenance will be carried out.
You will be contacted in the agreed month to schedule the exact date for maintenance to be carried out by an experienced service technician.
Financial benefits
Maintenance is preventative, allowing potential malfunctions to be identified early on. The operational reliability of your roller shutter increases and the risk of malfunctions and unforeseen costs decreases. If you have a maintenance agreement with BRS Holland and a malfunction does occur, you, as a regular customer, will always have priority and will also receive a fixed discount on repair costs (inquire about the terms and conditions). If you have had a new roller shutter installed and have received an NCP certificate, you must have annual maintenance to maintain this certificate. This can result in a discount on your insurance premium. For more information, please contact your insurer.
Everything under control
We manage your roller shutter(s) data. Reports make it easy to see which components were used, the make and model, and the condition of your roller shutter/door. This can include various products.
Warranty
Every newly delivered and installed product carries a two-year warranty. This includes the motor components, but excludes the electronic control and operating components, which carry a one-year warranty.
No warranty is given for defects such as, or defects resulting from:
Normal wear and tear
Improper use
Failure to perform or incorrect maintenance, installation, assembly, modification or repair by the client or by third parties
Damage resulting from unforeseen, temporary or permanent harmful influence(s) of the surroundings, including the environment.
No warranty is given for the following product features to which the customer's attention is drawn:
Track marks on the surface and inside of the guides of the roller shutter, roller grille, or scissor gate. These can be caused by mechanical stress during use. - Noise generated by the use of the roller shutter, roller grille, or scissor gate. Environmental influences, such as unevenness.
and contamination in the hinges of the roller shutter, roller grille or scissor gate can aggravate the noise and cause squeaking, creaking or a popping sound, for example.
What to do in case of a malfunction?
Never try to fix the problem yourself. There is a good chance that you will cause the problem and/or damage.
only makes it worse. Always contact your installer or BRS Holland.